FREQUENTLY ASKED QUESTIONS

How do I sign up?

You can sign up in store or online—it’s free! Simply provide your name, phone number & email address. After signing up, check your email or texts for a link to activate your new account. Shortly thereafter, you can log into your online account Dashboard. Please note: Landline telephone numbers can be used, but will not receive text messages.



Who can join?

Germantown Hardware Rewards is open to those 18 years or older with a valid email address. Multiple members of the same household can have separate accounts if they provide their individual email & phone number.



What can I expect from my Germantown Hardware Rewards account?

In a word … control. With your personal dashboard, you can:

  • See your current point level and how close you are to your next rewards coupon.
  • Everytime you earn a new coupon, it will come through your rewards dashboard. No more lost coupons, just print your reward or have it scanned from your phone. Never miss out again.
  • Forget worrying about getting your rewards points. They are automatically applied to your Germantown Hardware Rewards account.
  • Keep an accurate account of your past purchases and have ready access to purchase information.
  • Keep an accurate record of your receipts! No longer will you need to worry about where you left your paper receipt, you will always have a digital copy as near as your cell phone or home computer.
  • Choose to have a copy of your receipt emailed to you or sent via text to your phone. (As well as having them stored in your dashboard.)
  • Access your account in store with your phone number or email. No more cards to carry or worry about losing.
  • Receive emails and updates about special savings (which you can opt out of if you so choose).



How do I earn points?

Nothing could be easier or more fun … just go shopping! You’ll earn 5 points for every dollar you spend with us. When you’ve reached 1000 points, you will automatically receive a $5 coupon to spend on in-store purchases. We will also send you an email or text (depending upon the preferences you set) to inform you that you’ve earned a new reward. This way you’ll never miss them. For customers who earn more than 1000 points in a single transaction, we have made it easier than ever to earn your rewards. The award levels for points earned in a single transaction are as follows: 1,000 points = $5 coupon 2,000 points = $10 coupon 3,000 points = $15 coupon 4,000 points = $20 coupon 5,000 points = $25 coupon 6,000 points = $30 coupon 7,000 points = $35 coupon 8,000 points = $40 coupon 9,000 points = $45 coupon 10,000 points = $50 coupon Please note: any points earned above 10,000 in a single transaction do not receive additional coupons. Any points that do not reach the above thresholds will be saved and count toward your next $5 reward.



What purchases are eligible for points?

With the possible exception of some specific sales, every purchase earns points. In fact, look closely at our circular and you will often see extra savings attached to some purchases thanks to your Germantown Hardware Rewards membership, not to mention special occasional Double Rewards Points sales.



How do I access & redeem Germantown Hardware Rewards coupons?

Your online dashboard tracks your points & coupons, which you can view by logging in. Coupons can be redeemed two ways: Either print them & bring them with you, or log into your Germantown Hardware Rewards account on your mobile device & show the cashier.



When do Germantown Hardware Rewards points & coupons expire?

Points never expire, but coupons do based on type:

  • $5 Sign Up coupon expires 60 days from sign up
  • Rewards coupons expire 30 days after issue
  • Birthday coupon expires at the end of your birthday month
Expiration dates are listed on each coupon in the Germantown Hardware Rewards dashboard



What happens to my points if I return an item?

Of course, we always hope that you’ll be satisfied with any purchase you might make at Germantown Hardware. And as always, there are no returns on weather-related and clearance items; but should you need to return an item occasionally, as a courtesy we will not remove your points.



What if points are missing?

Points earned will appear in your account almost instantly. If you believe there’s an error, please contact our customer service team & provide the transaction date, transaction ID number & receipt total. The transaction ID number can be found at the top of your receipt. If an error is found, we’ll manually adjust your points. The adjustment takes up to 48 hours to apply.



How do I get a Birthday Month Coupon?

If you haven’t updated your profile with your information, it’s not too late to get your yearly coupon! Open your Germantown Hardware Rewards profile, go to Rewards Information & add your birthday month. On the first day of your birthday month, you’ll get a one-time coupon for 10% OFF a single purchase during that month.



What do I do if I’m missing points?

Because of the nature of the systems involved, please allow at least 24 to 48 hours from the time of sale for points to register on your Germantown Hardware Rewards Dashboard. If your points are still not showing after that time, please contact the store closest to you or in which you made your purchase.



Do my points or Germantown Hardware Rewards coupons have an expiration date?

Your points do not have an expiration date, however coupons do expire depending on the type of coupon:

  • Signup coupon: No expiration
  • Rewards coupons: 30 day expiration from date issued
  • Birthday coupon: Expires at the end of your birthday month
Please note, the expiration date will be listed on each coupon in your Germantown Hardware Rewards dashboard.



How will you use the information I provide?

The personal information collected from you in connection with the Program is subject to our PRIVACY POLICY.